Return policy

At CERISE STORE , your satisfaction is our priority. If your order does not meet your expectations, we offer a clear and fair return policy.

📦 Return Time

You have 30 days from the date of receipt of your order to return an item to us.

Important: The 30-day period begins on the delivery date confirmed by the carrier.

✅ Return Conditions

To be accepted, your return must meet the following conditions:

Item unused and in its original condition
Original packaging intact (frame, protective film, cardboard box)
No signs of assembly or installation
Invoice or proof of purchase attached

⚠️ Personalized or custom-made items: Personalized creations, prints on demand and limited editions are not eligible for return , except in the case of manufacturing defects.

💰 Return Fees

Return shipping costs are the responsibility of the customer , except in the case of an error on our part (defective item, shipping error).

We recommend sending your item with tracking and insurance to ensure you receive your return safely.

🔄 Return Procedure

Contact us via our contact form or by email with your order number
We will send you the return instructions and shipping address.
Carefully pack the item in its original packaging.
Ship the package to the address provided with a tracking number.
Send us the tracking number so we can track your return

💳 Refund

Once your return has been received and inspected, we will process the refund within 5 to 10 business days .

The refund will be issued to the payment method used for the purchase .

Note: Initial delivery charges are non-refundable, except in the case of an error on our part.

🔁 Exchange

Do you wish to exchange an item? Contact us to check availability and we will arrange the exchange under the best conditions.

🛡️ Defective or Damaged Item

If you receive a defective or damaged item during shipping:

Contact us immediately (within 48 hours of receipt)
Provide clear photos of the defect or damage
We will cover the return shipping costs and send you a replacement or issue a full refund.